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Level 5

Operations / Departmental Manager

Level 2

Customer Service Practitioner

Level N/A

Advanced Credit Controller and Debt Collector Specialist

Level 2

Credit Controller / Collector

Level 3

Customer Service Specialist

Level N/A

Digital and Technology Solution Specialist

Level 3

Digital Business Administrator

Level 4

Digital Business Specialist

Level 6

Digital Marketer

Level 3

Investment Operations Technician

Level N/A

Marketing Executive

Level 3

Mortgage Advisor

Level 4

Regulatory Compliance Officer

Level 6

Relationship manager – Banking

Level 6

Senior Compliance / Risk Officer Specialist

Level 3

Senior Financial Services Customer Advisor

Level 6

Senior Insurance Professional

Level 7

Accountancy/Taxation Professional

Level 4

Associate Project Manager

Level N/A

Bookkeeper

Level 6

Chartered Manager (Degree)

Level 3

Compliance / Risk Officer

Level 4

Cyber Intrusion Analyst

Level 4

Cyber Security Technologist

Level 4

Data Analyst

Level 4

Financial Advisor

Level 3

Financial Services Administrator

Level 2

Financial Services Customer Advisor

Level N/A

Financial Services Investment / commercial banking professional

Level N/A

Financial Services Professional

Level N/A

HR Advisor (In Development)

Level 5

HR Consultant/Partner

Level 3

HR Support

Level 3

Infrastructure Technician

Level 3

Insurance Practitioner

Level 4

Insurance Professional

Level 2

Investment Operations Administrator

Level 4

Investment Operations Specialist

Level 4

IS Business Analyst

Level N/A

IT Support/IT Solution Technician

Level 3

IT Technical Salesperson

Level 3

IT, Web, Software and Telecoms

Level 4

IT, Web, Software and Telecoms

Level 4

Network Engineer

Level 3

Payroll Administrator

Level 4

Professional Accounting Technician

Level N/A

Small Business Financial Administrator

Level 4

Software Developer

Level 3

Software Development Technician

Level 4

Software Tester

Level 3

Team Leader/Supervisor

Level 3

Unified Communications Technician

Level 5

Operations / Departmental Manager

Level 2

Customer Service Practitioner

Level 3

Assistant Accountant

Level 3

Business Administration

Level 4

Business Administrator

Level 3

Digital Marketer

Level 4

Digital Marketing